Returns

At Earthside Crystal Co. we always want you to be happy with your purchase. We operate on a 28 day return policy, which means you have 14 days after receiving your order to initiate a return, and a further 14 days to return the goods to us. Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.

How To Start A Return

You have 14 days from the day after you receive your goods to notify us that you wish to start a return.

Once you have notified us of your decision, you have a further 14 days to return the goods to us.

To initiate a return, please contact us at earthsidecrystalco@gmail.com. Please include your name, order number, item(s) you wish to return, and reason for the return.

We will then provide you with instructions for returning the item.

If an item is damaged or faulty, please also include photographs where possible.

Please do not simply return your goods without first notifying us that you wish to cancel your order.

Eligibility For Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

We reserve the right to refuse a return under our 28 day policy if the item has been used, damaged, altered or is otherwise not in its original condition.

Return Postage

For all returns, except where the item is damaged or dispatched in error by us, the customer will be required to arrange and pay for the return of the products to us.

Return postage costs are non-refundable.

We strongly recommend using a tracked or insured postal service, as we cannot accept responsibility for parcels lost in transit.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, is faulty or you receive the wrong item, please contact us at earthsidecrystalco@gmail.com within 7 days of receiving your order, so that we can investigate and resolve the issue.

We may ask you to provide photographs of the item, packaging and any damage.

Where goods do not meet the standards required by law, you may be entitled to a refund, repair or replacement depending on the circumstances and how long you have owned the goods.

Exchanges

We do not operate a direct exchange service.

Refunds

Once we receive your return, we will inspect it and confirm whether a refund is due.

Where a refund is due, it will be made to the original payment method used for the purchase.

Please allow additional time for your bank, card provider or payment provider to process the refund after it has been issued.

Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to limit, exclude or replace any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.