Privacy Policy

Privacy Policy

Earthside Crystal Co.

Last updated: 20 October 2026

At Earthside Crystal Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make a purchase, subscribe to our emails or contact us.

We aim to handle your personal information transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Earthside Crystal Co. operates the website https://earthsidecrystalco.com/.

For data protection purposes, the business or legal person operating Earthside Crystal Co. is responsible for deciding how and why your personal information is processed.

Contact details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the email address above.

2. Personal Information We Collect

We may collect and process the following types of personal information, depending on how you use our website.

Information you provide

  • Your name.

  • Your email address and telephone number, where provided.

  • Billing and delivery addresses.

  • Details of products you purchase and your order history.

  • Information you provide when contacting us with questions, feedback or complaints.

  • Your email marketing preferences and consent choices.

Payment and transaction information

When you place an order, information relating to your payment and transaction may be processed to complete your purchase.

Payments are processed through the payment providers available at checkout. The personal and payment information collected depends on the provider and payment method you select.

We do not intend to store full payment card details ourselves where these are handled by the relevant payment provider.

Technical and website information

When you visit our website, certain information may be collected automatically by Shopify and any other services enabled on the website. This may include your IP address, browser type, device information, pages visited, referral information and interactions with website features.

The exact information collected depends on the website settings, cookies and applications in use.

Marketing information

If you subscribe to our marketing emails, we may collect your email address, subscription status, marketing preferences and information about your interactions with our emails, where applicable.

We do not intentionally request sensitive personal information for ordinary shopping transactions.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing orders

To process purchases, arrange payments and delivery, send order confirmations, provide updates, and manage returns, refunds and customer service.

Customer support

To respond to enquiries, resolve complaints and communicate with you about your orders or other requests.

Website operation and security

To operate our Shopify store, maintain its functionality, protect against fraud, troubleshoot technical issues and help keep our website secure.

Email marketing

To send newsletters, product updates, promotions and special offers where we are legally permitted to do so.

Business administration and legal compliance

To maintain appropriate business records, comply with tax and accounting obligations, respond to lawful requests and establish or defend legal claims where necessary.

4. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on the following bases.

Contract

We process information where necessary to fulfil your order, arrange delivery, process your purchase or take steps you request before entering into a contract.

Legal obligation

We may retain and process information where necessary to comply with applicable legal requirements, including tax and accounting obligations.

Legitimate interests

We may process information where necessary for our legitimate business interests, such as administering our shop, maintaining website security, preventing fraud and improving our services. We consider your rights and interests before relying on this basis.

Consent

Where required, we rely on your consent for activities such as certain email marketing communications and non-essential cookies or similar tracking technologies.

You may withdraw consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

The lawful basis used will depend on the specific processing activity.

5. Email Marketing

If you subscribe to Earthside Crystal Co.'s marketing emails, we may use your email address to send newsletters, product announcements, special offers and other promotional communications.

We will send marketing emails in accordance with applicable data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending marketing emails. Where the law permits an existing-customer exception, we may rely on that exception only when its conditions are met.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at earthsidecrystalco@gmail.com.

Once you unsubscribe, we will stop sending marketing emails covered by that preference. We may retain limited information to record your opt-out and prevent further unwanted marketing.

We may still send essential transactional communications, such as order confirmations, delivery updates and information about purchases you have made.

6. Who We Share Your Information With

We do not sell your personal information.

We may share information with third parties where reasonably necessary to operate our business, fulfil orders or meet legal obligations.

These may include:

Shopify

Our online shop is hosted on Shopify. Shopify processes certain information to provide and support the e-commerce platform, including website functionality, checkout and order management.

Payment providers

We use multiple payment providers to process transactions. The provider involved will depend on the payment method selected at checkout.

Delivery services

We may share your name, delivery address and relevant contact details with postal or courier services to deliver your purchases.

Email marketing providers

If we use a third-party email marketing service, relevant information may be shared with that provider to manage subscriptions and send marketing communications.

Website applications, analytics and technical services

Depending on the applications and services enabled on our store, information may be processed by providers that support website functionality, analytics, security or advertising.

Professional advisers and authorities

We may disclose information to professional advisers, regulators, law enforcement or other authorities where necessary to comply with the law or protect our legal rights.

Where required, we take appropriate steps to ensure third-party processing is subject to suitable data protection arrangements.

7. International Data Transfers

Shopify and other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may involve an adequacy decision or appropriate safeguards, such as an applicable international data transfer agreement.

Further information about relevant transfers and safeguards may be requested by contacting us.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the online shop and support functions such as checkout, security, preferences, analytics and marketing.

The cookies and technologies actually used depend on Shopify's functionality, the website configuration and any additional applications or integrations installed.

Strictly necessary cookies

These support essential functions, such as maintaining a shopping basket, enabling checkout and providing security. These may be used without consent where an applicable legal exemption applies.

Analytics cookies

If analytics tools are enabled, they may collect information about how visitors use our website so that we can understand and improve its performance. Non-essential analytics technologies will be used in accordance with applicable consent requirements.

Marketing and advertising cookies

If advertising or marketing tracking technologies are enabled, they may help measure advertising effectiveness or support advertising activities. These will be used in accordance with applicable consent requirements.

We will provide appropriate information about the cookies and technologies used on our website and obtain consent before using those that require it.

You may be able to manage your preferences through the website's cookie settings, where available.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, meeting legal obligations and resolving disputes.

Retention periods depend on the type of information and the reason for processing it.

  • Order and accounting records: Retained for the period required by applicable tax, accounting and other legal obligations.

  • Customer enquiries: Retained for as long as reasonably necessary to handle the enquiry and maintain relevant service records.

  • Marketing subscriptions: Retained while needed for marketing purposes and in accordance with your preferences. Limited suppression records may be retained to respect opt-outs.

  • Website and technical information: Retained in accordance with the relevant service settings and our operational requirements.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate, unless we have a lawful reason to retain it.

Our actual retention periods should be reviewed periodically to ensure they remain appropriate.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

We use Shopify to operate our online store and rely on relevant service providers to support functions such as payment processing and website operation.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

11. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your information in certain circumstances.

  • Restriction: Ask us to restrict the processing of your information in certain circumstances.

  • Data portability: Request certain information in a structured, commonly used and machine-readable format where the legal conditions apply.

  • Object: Object to certain processing activities, including processing based on legitimate interests.

  • Withdraw consent: Withdraw consent where consent is our lawful basis.

You also have the right to object at any time to the processing of your personal information for direct marketing purposes.

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request deletion.

To exercise your rights, email earthsidecrystalco@gmail.com. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law.

12. Children's Privacy

Our online shop is intended for customers who are legally able to make purchases under the applicable terms of sale.

We do not knowingly collect children's personal information for marketing purposes without an appropriate lawful basis and any permissions required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

These websites operate independently and have their own privacy policies and practices. We are not responsible for the privacy or security practices of third-party websites.

We recommend reading their privacy policies before providing personal information to them.

14. Automated Decision-Making

We do not intend to make decisions about you based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on you.

If our practices change, we will update this policy and provide any additional information required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

Any updated version will be published on this page, with the “Last updated” date amended as appropriate.

We encourage you to review this policy periodically.

16. Complaints and Contact

If you have any questions, concerns or requests about how we handle your personal information, please contact us:

Earthside Crystal Co.

Email: earthsidecrystalco@gmail.com

Website: https://earthsidecrystalco.com/

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

ICO complaints page: https://ico.org.uk/make-a-complaint/

You may contact the ICO directly, although you are also welcome to contact us first so that we can try to resolve your concerns.

Thank you for trusting Earthside Crystal Co. with your personal information.