Live Sale Rules

What is a Crystal Live Sale?

A live sale is a livestream that usually takes place on Instagram or TikTok. It's where we showcase our latest arrivals, giving you the chance to purchase new crystals before they land on our website.

How Does it Work?

When a crystal is shown during a live sale, it will be assigned a code, such as “A15”. This code will be displayed on a small sticker attached to the crystal. The letter (in this case, A) is the product code, and the number (in this case, 15) is the price. So, a crystal with the code A15 would cost £15.

To claim a crystal, simply comment “A15” or “Claim A15” in the chat. The first comment to appear on my screen will be considered successful, and this will be announced during the live sale. The crystal will then be added to the successful claimant's basket.

Claiming a crystal is a commitment to purchase. Once your claim has been confirmed, put-backs will not be accepted, so please ensure you are 100% certain that you wish to purchase the crystal before claiming it.

Invoicing and Payment

After the live sale, I will create a listing for your basket here and will send you the link to purchase via direct message. Your listing will be under your Instagram or TikTok username, and will include a photo of your basket. All you need to do is add your listing to your cart and proceed to checkout.

Payment must be settled within 48 hours of invoicing. If you need to arrange a slightly later payment date, please communicate this with me. I will always do my absolute best to accommodate you wherever possible.

Abandoned Baskets

If you fail to settle your balance within the 48 hour timeframe and do not communicate with me, your basket will be considered abandoned. Your claimed crystals will be offered to the next person who wanted them, and you will be banned from making future purchases.

Open Baskets

We operate an open basket system, which means that, upon your request, we can hold your purchased crystals and refrain from shipping them between live sales.

Open baskets operate on a “pay as you add” basis, meaning each claim must still be paid for within the usual 48-hour window.

If you have requested an open basket, you will only pay for shipping on your first invoice. Once this has been paid, you will receive a free shipping code to use on future claims until you're ready to close and ship your basket.

This is a great way to save on shipping costs if you're in no rush to receive your crystals and plan on purchasing from multiple live sales. If you would like an open basket, just let us know!

Payment Plans

I do not currently offer formal payment plans, but in a time where everybody has less disposable income, I am beyond grateful that you choose to support my small business, and I firmly believe that we all still deserve to treat ourselves to things that make us smile.

I will always be understanding if you need some extra time to settle your invoice. Please feel welcome and comfortable to communicate this with me, as we can usually figure something out.

General Housekeeping

We cannot answer DM's during a live sale. All messages will be responded to after the live sale has finished.

Please do not attempt to claim crystals before they have been shown. I totally understand that when a crystal calls, the need to answer is strong. But to keep things fair for everyone, we can only accept claims on a crystal once it has been shown.

Please remember that the successful claim for a crystal is the first one to show on my screen.  Even if your comment appears first on your own screen, this may not be the case on my end.

If you join the live after a crystal you're interested in has already been shown, don't worry! At the end of the live I always take requests for re-shows.